KCI Business Solutions

The people behind the work.

Experienced professionals who step in quickly, work alongside your team, and focus on practical solutions that create measurable value.

Kraygen Craft

Kraygen Craft

Project Management & Agile Specialist

Bend, OR & Cle Elum, WA

Kraygen is a seasoned professional in the project management realm, recognized for spearheading agile practices and nurturing collaborative, high-performance environments. With an adaptable and strategic approach, he has demonstrated a profound ability to manage complex initiatives and drive organizational change.

Expert in harmonizing team efforts with overarching business goals, Kraygen ensures that projects are executed with precision and operational excellence. His proficiency in facilitating innovation through design thinking and strategic road mapping has consistently delivered impactful results.

A strong advocate of lean management and agile practices, Kraygen has a notable history of enhancing team dynamics and optimizing processes. His dedication to continuous improvement marks him as a transformative figure in business consulting and project management.

Outside of work, Kraygen finds balance in the great outdoors — residing between Bend, Oregon, and Cle Elum, Washington. He is an enthusiast of snowboarding, kayaking, hiking, and an avid fan of football and basketball.

Kristina Widrig

Kristina Widrig

Sales Strategy & Marketing Leader

Washington

Kristina's professional journey spans over 14 years in the B2B sales domain, where she has carved a niche at the national level — skillfully managing and expanding large market accounts. Her expertise extends beyond sales strategy and client relationship management to leading high-performing sales teams toward unprecedented growth targets.

Kristina's knack for combining sharp analytical skills with a love for creativity has led her to develop out-of-the-box solutions that propel business forward. Beyond her extensive sales experience, Kristina is deeply passionate about art, viewing it as a vital outlet for creativity — a blend that contributes to her unique approach to sales and marketing strategies.

Outside of work, Kristina leads a full and vibrant life managing a bustling household with four children, a farm, and a personal commitment to sports. She finds joy in exploring the world of wine and engaging with the arts.

Kourtney Pugel

Kourtney Pugel

Director, Operations & Strategic Analysis

Kourtney is a seasoned director with a 14-year tenure of progressive leadership roles, marked by a deep commitment to operational excellence and strategic business analysis. Known for her incisive operational insights and decisive leadership, Kourtney has been instrumental in driving successful business outcomes and fostering sustainable growth.

With an exemplary track record of reducing expenses and optimizing profitability, Kourtney stands out for her ability to maintain the highest service standards while ensuring a tangible impact on the bottom line. Her strategic initiatives are not just about cost savings — they are about adding enduring value to the business ecosystem.

Her leadership style is both strong and visionary, cultivating a culture where excellence and accountability are the norm. In the technical sphere, her adeptness with e-billing solutions has transformed financial operations, yielding unparalleled accuracy and operational efficiency.

Above all, Kourtney's commitment to leveraging technology and insightful analysis to solve complex problems defines her approach — guiding teams and projects toward achieving peak operational performance and long-term, sustainable success.

Griffin Scott

Griffin Scott

Legal Operations & eBilling Specialist

Griffin brings over 15 years of extensive experience working in the corporate environment. A distinguished project management professional, eBilling specialist, and ELM (Enterprise Lifecycle Management) expert, Griffin has spent recent years focusing their skills on legal operations.

Griffin has honed skills in optimizing processes, driving efficiency, and implementing innovative solutions. Their deep expertise is complemented by a certification as a Scrum Master and an MBA, underscoring a commitment to both professional excellence and strategic thinking.

Experience highlights

  • Worked with a global high-tech company to save legal costs by developing e-billing and outside counsel management processes
  • Developed and led a bill review team that performs first-pass bill review and coordinates with attorneys and vendors on discrepancies
  • Led business process and technology usage guidelines for Thomson Reuters Tracker
  • Coordinated process and technology design transition from TR to Onit
  • Delivered senior-level business process analysis and continuous change management
  • Experienced with ELM/E-billing platforms including Thomson Reuters and Onit
  • Certified SCRUM Master and MBA
Ed Craft

Ed Craft

Program & Technology Leader

Eastern Washington

Ed is a highly experienced Program and Technology leader with more than three decades of industry experience. His extensive background spans Director, Product Manager, Program Manager, Developer, and Architect positions — equipping him to drive strong project management, digital transformation, and alignment of technology initiatives with business goals.

Ed has deep experience leading IT innovation and development for business units including Legal, Risk, Customer Support, Treasury, Finance, and Manufacturing. His core competencies include full-stack application development, solution architecture, and project and program management.

As an Azure expert, Ed plays a crucial role in shaping technology strategy. His expertise in cloud solutions enables him to effectively manage IT infrastructure while optimizing scalability, cost-efficiency, and performance for both cloud-based and on-premises initiatives.

Outside of work, Ed enjoys family time, managing his ranch, and staying active in sports. He resides in eastern Washington.

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